General

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By booking a service with Blue House Cleaning Services (“we,” “our,” or “us”), you agree to these Terms & Conditions. These terms apply to all cleaning services provided in Chicago and surrounding areas.

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Terms & Conditions – The Basics

Services Provided

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We offer residential and commercial cleaning, including standard, deep, move-in/move-out, and add-on services. The specific scope of work will be outlined in your booking confirmation.

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Booking & Cancellations

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Appointments must be scheduled in advance.

Cancellations or reschedules must be made at least 24 hours before the appointment.

Same-day cancellations may result in a fee of up to $50.

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Payments

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Payment is due upon completion of service unless otherwise agreed.

We accept cash, credit/debit cards, and electronic payments.

Deposits may be required for certain services.

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Access to Property

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Clients are responsible for providing access to the property at the scheduled time. If our team cannot access the property, the service may be canceled and a cancellation fee may apply.

 

Satisfaction Guarantee

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If you are not satisfied with our cleaning, please contact us within 24 hours. We will make reasonable efforts to address and correct the issue.

 

Liability

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We are insured, but we are not liable for pre-existing damage, normal wear and tear, or fragile items not disclosed in advance.

Clients are responsible for securing valuables and breakables before service.

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Changes to Terms

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We may update these Terms & Conditions as needed. The most current version will always be available on our website.