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Refund Policy
General
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - The Basics
Eligibility for Refunds
Refunds may only be issued if:
The service was canceled with at least 24 hours’ notice and payment was already processed.
Our team was unable to complete the service due to circumstances under our control.
A serious issue was reported and could not be corrected through a re-clean.
Non-Refundable Situations
Refunds will not be issued if:
The client provides incorrect or incomplete information about the property or requested services.
Access to the property was not available at the scheduled time.
Dissatisfaction is reported after the 24-hour window following the service.
The issue is due to conditions outside of our control (e.g., pre-existing damage, excessive clutter, unsafe environments).
Cancellations
Cancellations made at least 24 hours before the scheduled service may qualify for a full refund.
Same-day cancellations or last-minute reschedules may be subject to a $50 cancellation fee.
How to Request a Refund
To request a refund, please contact us at:
📧 bhcleaningservices@blueehousechicago.com
📞 (773) 837-5144
We will review your request within 3–5 business days and notify you of the outcome.
Refund Policy - The Basics
Changes to This Policy
Blue House Cleaning Services reserves the right to update or modify this Refund Policy at any time. The most recent version will always be available on our website.
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